Credits from packs are valid for one year, and any unused balance carries over to the following year. Trip Pass credits expire at the end of the period.

The use of AI: audio guides, questions to the assistant, planning. Usage follows the real cost, and 1 credit usually covers 2-3 audio guides.

The app switches to Free mode: you can still listen to place audio guides, but with fewer features and lower-quality voice and interaction. Free itineraries stay available, and so does booking guides and guided tours. Top up whenever you like by buying a Guidalia credit pack or a Trip Pass to get the full features back.

Yes for the indoor itineraries you have bought, which you can download. Outdoor audio guides and the assistant need an internet connection.

Yes, every piece of AI-generated content carries a label.

48 hours after the service closes, to your Stripe account, net of commission.

The price you set, with no added booking fees.

You give us the details of your tour guide license and we verify them before publishing your profile.

Yes, with no penalties. Only bookings already confirmed remain to be carried out.

According to the real cost of the AI features you use in Creator Studio: each generation of texts, narrations or translations uses the credits that match what it really costs. The most demanding features, such as long narrations or narrations in several languages, use more. As a guide, 10 Creator credits cover about 5 stops with 1 minute of narration each in 5 languages.

You do: free, or €0.99, €1.99, €2.99, €4.99 or €9.99.

You buy more when you need them, at the same prices as Guidalia credits.

Your plan renews every year. The new year's publications are added on: for example, after a year of Premium with 10 itineraries, renewing with Basic lets you have up to 13 published. You can move to a higher plan at any time, paying only the difference for the rest of the year.

You have 15 days to renew. After that, your itineraries are removed from the marketplace and unused Creator credits are lost. If you subscribe again, you can republish the itineraries you had online at no cost.

Every month, on the 15th, once your balance reaches €50.

It depends on how you operate. In every case you receive 80% of the revenue net of VAT and payment fees (90% until March 31, 2027).

• Private individual, occasional activity: you don't need a VAT number. You receive a receipt and declare the payments as miscellaneous income in your tax return.
• Self-employed professional under the standard regime: you invoice Guidalia for the amount paid out, with 22% VAT and a 20% withholding tax, which Guidalia pays on your behalf.
• Self-employed professional under the flat-rate regime (regime forfettario): you issue an invoice without VAT and without withholding tax.
• Italian sole proprietorship or company: you issue an invoice with 22% VAT, without withholding tax.
• Business with a VAT number in another EU country: you issue an invoice without VAT, under the reverse charge mechanism.
• Resident outside Italy without an EU VAT number: you receive a receipt and declare the payments under the rules of your country.

Yes. You grant Guidalia only the license to publish and sell your itineraries.

Yes, issued by Stripe, which handles the payment as the seller.

A visitor who opens one of your audio guides or itineraries in the app: it counts once per person and per audio guide in a month. Tickets issued with Guidalia Tickets or via API count when issued, one per person, and whoever enters with the ticket is not counted again. With Pay-per-use each activation costs €0.50 + VAT. With subscriptions, activations beyond those included are paid at the plan's rate.

For generating narrations and translations in Creator Studio. As a guide, 10 Creator credits cover about 5 stops with 1 minute of narration each in 5 languages.

Organizations only: museums, municipalities and other public bodies, DMOs, exhibitions, businesses and more.

Subscriptions come with an annual contract, invoiced at the start of each year; Pay-per-use and activations beyond those included are invoiced every month. In every case with an electronic invoice from Guidalia via SDI. Public administrations can also buy on MePA.